Facebook Pixel

Job Description

The Guest Experience Expert is responsible for providing exceptional customer service to all guests. They are the first point of contact and create a welcoming and helpful environment. The ideal candidate should have excellent communication and interpersonal skills, be able to handle complaints and resolve issues, and have a friendly and outgoing personality.


Responsibilities

  • Greeting guests and providing warm and friendly welcome.
  • Assisting guests with check-in and check-out procedures.
  • Handling guest inquiries and providing accurate information.
  • Resolving guest complaints or challenges in a timely manner.
  • Creating personalized experiences for each guest.
  • Maintaining the lobby area and ensuring cleanliness.
  • Handling cash transactions and maintaining a balanced cash drawer.
  • Providing recommendations for local attractions and services.
  • Assisting with concierge services such as booking reservations and arranging transportation.
  • Collaborating with other departments to ensure guest satisfaction.
  • High school diploma or equivalent.
  • Previous experience in hospitality or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult situations with professionalism and tact.
  • Strong attention to detail and problem-solving skills.

  • High school diploma or equivalent.
  • Previous experience in hospitality or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult situations with professionalism and tact.
  • Strong attention to detail and problem-solving skills.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.