Guest Experience Expert (Front Desk Agent)

The Guest Experience Expert is responsible for providing exceptional customer service to all guests. They are the first point of contact and create a welcoming and helpful environment. The ideal candidate should have excellent communication and interpersonal skills, be able to handle complaints and resolve issues, and have a friendly and outgoing personality.

Responsibilities

• Greeting guests and providing warm and friendly welcome.
• Assisting guests with check-in and check-out procedures.
• Handling guest inquiries and providing accurate information.
• Resolving guest complaints or challenges in a timely manner.
• Creating personalized experiences for each guest.
• Maintaining the lobby area and ensuring cleanliness.
• Handling cash transactions and maintaining a balanced cash drawer.
• Providing recommendations for local attractions and services.
• Assisting with concierge services such as booking reservations and arranging transportation.
• Collaborating with other departments to ensure guest satisfaction.