Guest Arrival Expert

The Guest Arrival Expert serves as the first point of contact for guests, setting the tone for a memorable and welcoming experience from the moment they arrive. This role is critical in creating a strong first impression and ensuring a seamless check-in process. The Guest Arrival Expert handles guest inquiries, provides personalized service, and works closely with other departments to ensure all guest needs and expectations are met. A friendly demeanor, attention to detail, and genuine hospitality are essential to succeed in this role.

Responsibilities:

• Greet guests with warmth and professionalism as they arrive at the property.

• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing.

• Provide information about hotel amenities, services, local attractions, and transportation options.

• Coordinate with housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled.

• Handle guest inquiries, complaints, and special requests promptly and with a solution-focused attitude.

• Maintain an organized and welcoming front desk area at all times.

• Promote loyalty programs and upsell services or amenities to enhance the guest experience.

• Assist with luggage handling or valet coordination as needed.

• Ensure guest preferences are recorded and communicated to relevant departments for future stays.

• Adhere to all company policies, safety standards, and hospitality procedures.

Requirements:

• High school diploma or equivalent; a degree in hospitality is a plus.

• Previous experience in front office or guest service roles in the hospitality industry.

• Strong communication and interpersonal skills.

• Proficiency in using hotel management systems.

• Professional appearance and a customer-focused attitude.

• Ability to multitask and stay calm under pressure.

• Flexibility to work shifts, weekends, and holidays.

• Fluency in English; additional languages are an advantage.