Front Office Manager

Job Description: Front Office Manager

A Front Office Manager oversees the day-to-day operations of the front desk area in a business or organization. They are responsible for ensuring efficient and friendly customer service, managing staff, and maintaining a professional and organized front office environment. The ideal candidate will have excellent communication skills, leadership abilities, and a strong customer focus.

Key Responsibilities:

• Supervise front desk staff and ensure smooth operations 
• Train and onboard new front office employees 
• Handle customer inquiries and complaints in a timely manner 
• Monitor front office supplies and place orders as needed 
• Ensure compliance with company policies and procedures 
• Coordinate with other departments to facilitate guest services 
• Schedule front office staff shifts and manage payroll 
• Maintain a clean and organized front desk area 
• Implement strategies to improve customer satisfaction 
• Prepare reports on front office performance and metrics 

Qualifications:

• Bachelor's degree in Hospitality Management or related field 
• Proven experience in a front office or customer service role 
• Strong knowledge of hotel management software and MS Office 
• Excellent interpersonal skills and ability to lead a team 
• Customer-focused mindset with attention to detail