Front Office Executive

The Front Office Executive serves as the first point of contact for clients, visitors, and employees, ensuring a professional and welcoming reception experience. This role involves managing the front desk, handling incoming calls, coordinating appointments, and supporting administrative tasks. Working in a fast-paced corporate or hospitality environment in the UAE, the executive is expected to maintain a high level of professionalism, efficiency, and customer service.

Responsibilities:

• Greeting and assisting visitors, clients, and staff with a courteous and professional demeanor.

• Managing a multi-line phone system by answering, screening, and redirecting calls appropriately.

• Scheduling and coordinating appointments, meetings, and conference room bookings.

• Handling incoming and outgoing mail, packages, and courier services.

• Maintaining a clean, organized, and welcoming front desk and reception area.

• Supporting administrative tasks such as data entry, filing, and document preparation.

• Coordinating with facility management for office maintenance and service requests.

• Managing visitor logs, issuing badges, and ensuring security protocols are followed.

• Assisting with internal communications and disseminating important information as needed.

• Providing general support to other departments as requested.

Requirements:

• High school diploma or equivalent; diploma or degree in Business Administration or Hospitality is a plus.

• 2–3 years of experience in a front desk or customer service role, preferably within the UAE.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.

• Excellent verbal and written communication skills in English; knowledge of Arabic is an advantage.

• Professional appearance with a strong sense of etiquette and customer service orientation.

• Ability to multitask, remain calm under pressure, and manage time efficiently.

• Familiarity with front desk or receptionist systems is preferred.

• Strong interpersonal skills and a positive, team-oriented attitude.

• Flexibility to work extended hours or shifts if required.