Front Desk Agent - Arabic Speaker

The Front Desk Agent is responsible for providing exceptional customer service while managing guest check-ins, check-outs, and reservations. This role requires strong communication skills in Arabic and English to assist a diverse range of guests efficiently. The ideal candidate will handle inquiries, resolve guest concerns, and ensure a seamless front desk experience. This position requires professionalism, attention to detail, and the ability to work in a fast-paced hospitality environment.

Responsibilities:

• Greet and welcome guests warmly upon arrival, ensuring a positive first impression.

• Manage the check-in and check-out process efficiently, handling payments and room assignments.

• Provide accurate information about hotel services, promotions, and local attractions.

• Respond to guest inquiries and complaints promptly, ensuring customer satisfaction.

• Coordinate with housekeeping and maintenance teams to address guest requests.

• Maintain an organized front desk area and ensure proper documentation of all transactions.

• Assist in handling reservations, cancellations, and modifications as per guest requests.

• Process payments, verify credit card transactions, and maintain accurate billing records.

• Follow hotel policies and procedures to ensure security and guest confidentiality.

• Communicate effectively with team members and other departments to ensure smooth operations.

Requirements:

• Fluency in Arabic and English (written and spoken) is mandatory.

• Previous experience in a hotel or hospitality front desk role is preferred.

• Strong customer service and interpersonal skills.

• Ability to multitask and handle high-pressure situations professionally.

• Proficiency in hotel management software and Microsoft Office applications.

• Excellent problem-solving and conflict-resolution skills.

• Flexibility to work in shifts, including weekends and holidays.

• Professional appearance and a positive attitude.

• Strong organizational skills and attention to detail.

• Bachelor’s degree or diploma in Hospitality Management or a related field is an advantage.