Front Desk Agent - Arabic Speaker

Front Desk Agent - Arabic Speaker

Job Description: The Front Desk Agent - Arabic Speaker will be responsible for providing exceptional customer service to guests at the front desk of the hotel. They will greet guests, check them in/out, answer phone calls, assist with reservations, and provide information about hotel services and amenities.

Responsibilities:

• Greet and check in/out guests in a friendly and professional manner
• Answer phone calls and assist with reservations and inquiries
• Provide information about hotel services and amenities to guests
• Assist guests with their requests and solve any problems or complaints.
• Maintain a clean and organized front desk area.
• Process check-outs and handle payment transactions.
• Handle guest complaints and resolve issues in a timely manner
• Maintain a clean and organized front desk area

Candidate Requirements:

• Fluency in Arabic and English
• Previous experience in a customer service role preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Knowledge of hotel operations and services