Front Desk Agent - Arabic Speaker

The Front Desk Agent - Arabic Speaker is responsible for delivering excellent customer service to hotel guests, primarily Arabic-speaking guests. They will greet and check-in guests, handle reservations, and provide information about hotel facilities and services. This role requires fluency in Arabic and English, strong interpersonal skills, and a friendly and professional demeanor.

Responsibilities

• Greet guests and check them into the hotel.
• Handle reservations and confirm bookings.
• Provide information about hotel facilities, services, and local attractions.
• Assist guests with their requests and solve any problems or complaints.
• Maintain a clean and organized front desk area.
• Answer phone calls and direct them to the appropriate departments.
• Process check-outs and handle payment transactions.
• Collaborate with other hotel staff to ensure a smooth guest experience.

• Fluent in Arabic and English.
• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Previous experience in a customer-facing role is preferred.

• Fluent in Arabic and English.
• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Previous experience in a customer-facing role is preferred.