End User Support Specialist

As an End User Support Specialist, you will be responsible for providing technical assistance and support to internal end users. Your primary duties will include troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing technical problems, and providing guidance on using various applications. You will also need to respond to inquiries, assess user needs, and offer solutions that align with IT policies and procedures. Additionally, you will assist in the maintenance of hardware and software inventory, as well as collaborate with other IT teams to ensure seamless functionality across different systems. The ideal candidate for this role should have excellent communication skills, a strong problem-solving ability, and a customer-centric approach to supporting end users effectively.

Responsibilities

• Provide technical support and troubleshooting for end users experiencing hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals for end users.
• Create and update documentation for end user support processes and procedures.
• Assist in software installation, upgrades, and patch management for end user devices.
• Collaborate with IT teams to escalate and resolve complex technical issues in a timely manner.
• Train end users on software applications and best practices to improve their technical skills and productivity.
• Ensure compliance with IT security policies and procedures to protect end user devices and data.
• Monitor and respond to service tickets in a help desk environment, prioritizing and resolving issues according to SLAs.
• Proactively identify recurring technical problems and recommend solutions to prevent future incidents.
• Maintain accurate records of end user hardware and software inventory to support asset management activities.