Desktop Support Engineer

Job Description:

We are seeking a motivated and customer-focused Desktop Support Technician with up to 2 years of experience to join our IT team. This entry-level position is ideal for individuals looking to develop their career in IT support within a professional environment.

Responsibilities:

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Provide first-level technical support for desktops, laptops, printers, and other hardware.

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Troubleshoot and resolve software and network-related issues.

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Install, configure, and maintain operating systems, applications, and hardware.

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Ensure timely response to service requests and incidents.

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Assist with the setup and support of audio-visual equipment for meetings and presentations.

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Document and maintain accurate records of issues and solutions provided.

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Provide guidance and support to end-users to improve system understanding.

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Coordinate with higher-level support teams for advanced troubleshooting.

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Client site visit to inspect and fix the IT issues .

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Certification : MCSA , CCNA , CEH ( preference only )

Qualifications and Skills:

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Bachelor’s degree in IT, Computer Science, or a related field (preferred).

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Up to 2 years of experience in desktop support or IT helpdesk roles.

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Basic knowledge of Windows and MacOS operating systems.

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Familiarity with common software applications (e.g., Microsoft Office Suite).

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Understanding of networking fundamentals (e.g., TCP/IP, LAN, Wi-Fi).

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Excellent problem-solving and communication skills.

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Ability to work effectively under minimal supervision.

Additional Information:

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Work Hours: working hours, e.g., 8.30 AM to 5.30 PM, Monday to Saturday

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Benefits health insurance, visa sponsorship

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