Customer Support Engineer

As a Customer Support Engineer, you will be responsible for providing technical support to our customers, ensuring that all inquiries and issues are resolved in a timely and efficient manner. You will work closely with our customers to troubleshoot and resolve any technical issues they may be experiencing with our products or services.

Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve customer issues in a timely manner
• Answer inquiries and address customer concerns.
• Guide customers through product installation and troubleshooting processes.
• Escalate complex issues to the appropriate internal teams.
• Document customer interactions and troubleshooting steps.
• Document and track customer inquiries and resolutions
• Collaborate with the engineering team to identify and resolve product issues
• Provide training and guidance to customers on product usage

Candidate Requirements:

• Bachelor's degree in Computer Science or related field
• Previous experience in a customer support or technical support role
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of programming languages such as Java, HTML, and CSS