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Job Description

The Customer Service Executive is responsible for providing exceptional customer service, resolving inquiries and complaints, and maintaining customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The Customer Service Executive interacts with customers through various channels, including phone, email, and live chat.


Responsibilities

  • Respond to customer inquiries and provide accurate and timely information.
  • Resolve customer complaints in a professional and efficient manner.
  • Ensure customer satisfaction by meeting their needs and expectations.
  • Maintain accurate customer records and update information as required.
  • Collaborate with other departments to address customer issues and concerns.
  • Follow up with customers to ensure their concerns are resolved.
  • Identify and escalate unresolved customer issues to the appropriate team.
  • Stay updated with product knowledge and company policies to provide accurate information.
  • High school diploma or equivalent.
  • Proven experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult customers and resolve conflicts.
  • Strong problem-solving and decision-making abilities.

  • High school diploma or equivalent.
  • Proven experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult customers and resolve conflicts.
  • Strong problem-solving and decision-making abilities.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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