Customer Service Representative
Talentmate
United Arab Emirates
18th August 2024
2408-589-5
Job Description
Our company is seeking a highly motivated Customer Support Assistant to join our team in Dubai. entry-level position ,with a passion for customer service and a desire to work in a dynamic and fast-paced environment.
Responsibilities:
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Able to up-sell and cross-sell.
- Able to generate sales leads from calls.
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
- Ability to memorize, recall, or research answers quickly.
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
- Ability to learn and follow all customer service procedures and policies.
- Strive to meet and go above personal and team targets, goals, and quotas.
- Aim for customer resolution and return
- Record, organize and file customer interactions and profile/account changes.
- Able to address returns, refunds, and shipping tracking numbers.
Requirements
Qualifications:
- High school degree or equivalent.
- Previous experience in customer support, client services, sales, or a related field.
- Excellent at communicating over the phone and handling phone systems.
- Basic computer skills and experience with tracking and recording call information, filing documents or - updating customer profiles/accounts.
- Able to concentrate on multiple problems at once.
- Excellent time management and prioritization skills.
- Ability to answer the phone, listen actively, relay Information, and type basic information simultaneously.
- Customer-focused for positive customer experience and resolution.
Job Details
| Role Function: | Customer Service , Call Center | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Dubai | Number of Vacancies: | 2 |
| Job Category: | Customer Service | Company Website: | https://alalamalafdhal.com/ |
| Skills & Expertise |
Communications
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What We Offer
- Visa
- Transport/Commuting Allowance
- Paid Annual Leaves
- Housing Allowance
About the Company
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