Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer service to clients and customers. They handle inquiries, complaints, and requests while ensuring a positive and professional interaction. The Customer Service Representative maintains and updates customer information, fulfills customer requests, and seeks to resolve issues in a timely manner.

Responsibilities

• Answer incoming calls and respond to customer inquiries and requests.
• Provide information and assistance to customers about products and services.
• Resolve customer complaints and escalate issues when necessary.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction by accurately addressing customer inquiries.
• Maintain customer records by updating account information.
• Collaborate with cross-functional teams to resolve customer issues.
• Follow communication procedures, guidelines, and policies.
• Identify and escalate priority issues.
• Provide feedback on customer interactions to improve processes and overall customer experience.