Customer Service Representative

Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone, email, and live chat.

Provide accurate information about products/services, pricing, and promotions.

Handle and resolve customer complaints, concerns, and product-related issues.

Order Processing:

Assist customers with order placement, tracking, and modifications.

Collaborate with other departments to ensure timely and accurate order fulfillment.

Problem Resolution:

Investigate and troubleshoot customer issues, finding effective and efficient resolutions.

Escalate complex issues to the appropriate department for further assistance.

Product Knowledge:

Stay informed about our products/services to provide comprehensive and accurate information.

Continuously update knowledge of industry trends and customer needs.

Communication:

Maintain clear and concise communication with customers and internal teams.

Provide timely updates to customers regarding the status of their inquiries or concerns.

Documentation:

Record and document customer interactions and transactions accurately.

Compile and analyze data to identify trends and suggest improvements.