Customer Service Representative

The Customer Service Executive is responsible for providing exceptional customer service, resolving inquiries and complaints, and maintaining customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The Customer Service Executive interacts with customers through various channels, including phone, email, and live chat.

Responsibilities

• Respond to customer inquiries and provide accurate and timely information.
• Resolve customer complaints in a professional and efficient manner.
• Ensure customer satisfaction by meeting their needs and expectations.
• Maintain accurate customer records and update information as required.
• Collaborate with other departments to address customer issues and concerns.
• Follow up with customers to ensure their concerns are resolved.
• Identify and escalate unresolved customer issues to the appropriate team.
• Stay updated with product knowledge and company policies to provide accurate information.

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers and resolve conflicts.
• Strong problem-solving and decision-making abilities.