Customer Service Officer - Chinese

We are seeking a dedicated and enthusiastic Customer Service Officer who is fluent in Chinese to join our team. As a Customer Service Officer - Chinese, you will be responsible for providing exceptional customer service to our Chinese-speaking clients and ensuring their enquiries and concerns are addressed promptly and effectively. The ideal candidate will have excellent communication skills in Chinese and English, a friendly and professional demeanor, and the ability to work efficiently in a fast-paced environment. Duties may include answering incoming calls, responding to emails, resolving customer issues, and providing product information. Prior customer service experience and proficiency in Chinese are required for this role. Don't miss this opportunity to be a key player in delivering top-notch customer service to our Chinese-speaking clientele. Apply now!

Responsibilities

• Provide exceptional customer service to Chinese-speaking customers through various communication channels.
• Respond to customer inquiries, complaints, and feedback in a timely and professional manner.
• Assist customers with product information, pricing, and order processing in Chinese language.
• Ensure customer satisfaction by resolving issues and concerns efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to address complex customer issues and escalate when necessary.
• Stay up-to-date on company products, services, and policies to provide accurate information to customers.
• Process returns, exchanges, and refunds according to company policies and procedures.
• Identify opportunities to improve customer service processes and contribute to overall customer satisfaction.
• Conduct follow-up activities to ensure customer concerns are resolved and satisfaction is achieved.