Customer Service Manager

The Customer Service Manager is responsible for overseeing the organization's customer service operations and ensuring high-quality customer experiences. They lead a team of customer service representatives, set service standards, and implement strategies to improve customer satisfaction and retention. The role involves handling escalated customer issues and collaborating with other departments to enhance customer support processes.

Responsibilities

• Develop and implement customer service strategies and initiatives to improve customer satisfaction.
• Set customer service standards and ensure they are adhered to by the team.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Handle escalated customer complaints and provide effective resolutions.
• Develop and deliver customer service training programs for the team.
• Collaborate with other departments to improve customer support processes.
• Maintain knowledge of product features, industry trends, and customer needs.
• Regularly review and update customer service policies and procedures.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and conflict resolution skills.
• Proficiency in customer service software and CRM systems.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and conflict resolution skills.
• Proficiency in customer service software and CRM systems.