Customer Service Executive (Logistics)

The Customer Service Executive (Logistics) plays a vital role in ensuring smooth operations by handling customer inquiries, coordinating shipments, and resolving logistics-related issues. This role involves close collaboration with internal teams, freight forwarders, and clients to provide timely updates and ensure customer satisfaction. The ideal candidate should have a strong background in logistics, excellent problem-solving skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities:

• handle customer inquiries related to shipping, tracking, and delivery schedules

• coordinate with logistics providers, freight forwarders, and transport teams to ensure timely deliveries

• process and manage customer orders, ensuring accuracy in documentation and system entries

• monitor shipments and proactively communicate any delays or changes to customers

• resolve customer complaints and logistics issues promptly to ensure service excellence

• maintain and update records of shipments, invoices, and customer interactions

• ensure compliance with international shipping regulations and company policies

• collaborate with sales and operations teams to streamline logistics processes and improve efficiency

• analyze customer feedback and suggest improvements to enhance service quality

• provide regular reports on customer service performance and key logistics metrics

Requirements:

• bachelor’s degree in logistics, supply chain management, business administration, or a related field

• minimum of 3-5 years of experience in a customer service role within the logistics or freight forwarding industry

• strong understanding of international shipping procedures, customs regulations, and documentation requirements

• excellent communication and problem-solving skills with a customer-centric approach

• proficiency in logistics management software and Microsoft Office Suite

• ability to multitask and work under pressure in a fast-paced environment

• fluency in English; additional languages such as Arabic or Hindi are a plus

• strong attention to detail and ability to manage complex logistics operations