Customer Service Coordinator

We are currently seeking a highly organized and proactive Customer Service Coordinator to join our team. This role is crucial in ensuring a seamless experience for our clients by acting as the central point of contact between customers and internal departments. The ideal candidate will have a customer-centric mindset, strong communication abilities, and a commitment to resolving issues efficiently and professionally. If you enjoy being part of a dynamic environment and thrive on managing multiple responsibilities with a focus on service excellence, we encourage you to apply.

Responsibilities:

• Serve as the primary liaison between customers and various internal teams, ensuring clear and timely communication.

• Handle customer inquiries, complaints, and feedback, providing accurate solutions and maintaining a high standard of customer satisfaction.

• Coordinate order processing, delivery tracking, and service follow-ups to ensure timely and accurate execution.

• Maintain detailed records of customer interactions, transactions, and service issues to support continuous improvement.

• Collaborate with the sales and operations departments to ensure alignment on client needs and expectations.

• Proactively identify recurring issues or areas for process improvement and provide recommendations for resolution.

• Assist in creating and updating customer service procedures and documentation.

• Participate in training sessions and team meetings to stay updated on products, services, and company policies.

Requirements:

• Proven experience in a customer service or client coordination role, preferably within a fast-paced or client-facing industry.

• Excellent interpersonal and communication skills, both verbal and written, with a professional and empathetic tone.

• Strong organizational and time management abilities, capable of handling multiple tasks and prioritizing effectively.

• Familiarity with CRM systems and customer service software is preferred.

• Ability to work independently and as part of a team, maintaining a positive and adaptable attitude.

• High attention to detail and accuracy in record-keeping and communication.

• A diploma or bachelor's degree in business administration, communications, or a related field is desirable.