Customer Service Coordinator

We are seeking a Customer Service Coordinator to oversee customer interactions, manage service requests, and ensure a seamless customer experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong customer-focused mindset.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries, complaints, and service requests.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain accurate records of customer interactions and service activities.
• Monitor customer satisfaction and gather feedback to improve service quality.
• Process orders, returns, and service requests efficiently.
• Assist in developing customer service policies and procedures.
• Provide regular reports on customer service metrics and trends.
• Support the sales and operations teams with customer-related tasks.
• Handle escalated customer concerns in a professional manner.
• Ensure compliance with company policies and service standards.

Requirements:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience in customer service, coordination, or client relations.
• Strong interpersonal and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in CRM software, MS Office, and customer support tools.
• High level of patience, empathy, and professionalism.