Customer service agent

The Customer Service Agent is the first point of contact for customers, responsible for delivering high-quality service, resolving inquiries, and ensuring customer satisfaction. Working in a fast-paced environment, the role involves handling calls, emails, and in-person interactions with professionalism and efficiency. The agent will represent the company's values while addressing customer needs, following UAE customer service standards, and ensuring timely communication and support.

Responsibilities:

• Responding to customer inquiries via phone, email, and in-person, providing accurate and helpful information.

• Resolving complaints, issues, or concerns with a positive and solution-oriented approach.

• Recording and updating customer interactions, feedback, and service requests in the system.

• Following up with customers to ensure their issues are resolved and expectations are met.

• Coordinating with internal departments to ensure timely delivery of services or solutions.

• Promoting company products or services when appropriate to enhance customer satisfaction.

• Maintaining a courteous and professional tone in all customer communications.

• Adhering to company policies, service procedures, and UAE consumer protection regulations.

• Participating in training sessions to stay updated on products, services, and customer service techniques.

Requirements:

• High school diploma or equivalent; diploma or degree in a related field is preferred.

• 1–3 years of experience in a customer service or call center role, preferably within the UAE.

• Excellent communication and interpersonal skills with a strong service mindset.

• Proficiency in using CRM systems and MS Office applications.

• Ability to handle challenging situations calmly and professionally.

• Fluent in English; knowledge of Arabic or other languages is an advantage.

• Familiarity with UAE customer service protocols, cultural expectations, and regulatory guidelines.

• Strong organizational skills and attention to detail.