Customer Service Agent - English and French Speakers

We are seeking dynamic and customer-oriented individuals to join our team as Customer Service Agents who are fluent in both English and French. In this role, you will be responsible for delivering exceptional service and support to our diverse customer base. The ideal candidate will have excellent communication skills in both languages, the ability to problem-solve efficiently, and a positive attitude. As a Customer Service Agent, you will handle inquiries, resolve issues, and provide information to customers through various channels including phone, email, and chat. Additionally, you will work closely with other team members to ensure customer satisfaction and uphold our company's reputation for excellence in service. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Responsibilities

• Provide exceptional customer service and support to English and French-speaking customers via phone, email, and chat.
• Respond to customer inquiries, resolve issues, and provide general information about products and services.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain a high level of professionalism and empathy when dealing with customers, ensuring a positive customer experience.
• Document customer interactions and update customer records in the database.
• Work collaboratively with other team members to address customer concerns and escalate issues as needed.
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
• Meet or exceed customer service performance goals, including response time, resolution rate, and customer satisfaction ratings.
• Follow communication procedures, guidelines, and policies when interacting with customers.
• Identify opportunities for process improvements and provide feedback to management for continual service enhancement.