Talentmate
United Arab Emirates
17th September 2024
2409-1-12483
As a Customer Care Team Lead, you will be responsible for providing exemplary customer service while leading a team of customer care representatives. Your primary duties will include supervising and guiding the team to ensure they meet and exceed customer satisfaction goals. You will be tasked with handling escalated customer inquiries and resolving issues in a professional and efficient manner. Additionally, you will be expected to coach and train team members to enhance their customer service skills and overall performance. This role requires strong leadership abilities, excellent communication skills, and a passion for delivering exceptional service. The ideal candidate will have previous experience in a customer service role and proven leadership skills.
Responsibilities
Role Function: | N/A | Work Type: | Full-Time |
---|---|---|---|
Role Level: | Mid-Level | Country: | United Arab Emirates |
City: | Dubai | Number of Vacancies: | 1 |
Job Category: | Customer Service | Company Website: | https://www.talentmate.com/ |
Skills & Expertise |
Good Communication Skill
Attention to detail
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