The Customer Care Executive is responsible for providing exceptional service and support to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience across all touchpoints. This role operates within a fast-paced, customer-centric environment in the UAE and requires strong communication skills, attention to detail, and a proactive approach to problem-solving. The executive acts as a key link between the customer and the company, ensuring satisfaction and loyalty.
Responsibilities:
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Responding promptly and professionally to customer queries via phone, email, or in-person interactions.
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Handling customer complaints and providing timely and effective resolutions in line with company policies.
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Recording and tracking customer interactions using CRM systems to ensure follow-up and case closure.
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Assisting customers with product/service information, order status, returns, and technical support as needed.
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Coordinating with internal departments such as sales, logistics, and technical teams to resolve customer issues.
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Maintaining a high level of product knowledge to provide accurate and informed assistance.
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Monitoring customer satisfaction levels and escalating complex issues to management when necessary.
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Supporting the team in achieving customer service KPIs and quality standards.
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Gathering customer feedback and suggesting improvements to enhance service quality.
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Ensuring all customer interactions comply with company guidelines and UAE consumer protection regulations.
Requirements:
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Bachelor’s degree in Business Administration, Communication, or a related field.
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2–4 years of experience in a customer service or client-facing role, preferably within the UAE.
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Strong verbal and written communication skills in English; Arabic is a plus.
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Proficiency in customer relationship management (CRM) software and Microsoft Office applications.
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Excellent interpersonal and problem-solving abilities.
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Ability to remain calm under pressure and manage multiple priorities effectively.
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Familiarity with UAE consumer rights and service standards.
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Positive attitude, professional demeanor, and a strong commitment to customer satisfaction.
