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Job Description

The Customer Care Executive is responsible for providing exceptional customer service and support to enhance customer satisfaction. They will handle customer inquiries and complaints, resolve issues, and ensure a positive customer experience. Additionally, they will maintain customer records, process orders and returns, and collaborate with internal teams to meet customer needs.


Responsibilities

  • Answer and respond to customer inquiries via phone, email, or live chat.
  • Resolve customer complaints in a prompt and professional manner.
  • Provide accurate and detailed information about products or services.
  • Process customer orders, changes, and returns.
  • Manage customer accounts and maintain accurate customer records.
  • Collaborate with internal teams to address customer needs and issues.
  • Escalate complex or unresolved cases to the appropriate department.
  • Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
  • Stay updated on product knowledge and company policies.
  • Identify areas for improvement in customer service procedures.
  • High school diploma or equivalent.
  • Previous experience in a customer service role.
  • Excellent communication and listening skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to remain calm and professional under pressure.
  • Attention to detail and accuracy in record-keeping.
  • Proficient in using customer service software and tools.
  • Knowledge of product or service being offered.
  • Ability to multitask and prioritize effectively.
  • Positive and customer-oriented attitude.

  • High school diploma or equivalent.
  • Previous experience in a customer service role.
  • Excellent communication and listening skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to remain calm and professional under pressure.
  • Attention to detail and accuracy in record-keeping.
  • Proficient in using customer service software and tools.
  • Knowledge of product or service being offered.
  • Ability to multitask and prioritize effectively.
  • Positive and customer-oriented attitude.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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