Concierge

As a Concierge, you will be responsible for providing exceptional customer service to guests in hotels, resorts, or high-end apartment buildings. Your primary duties will include greeting guests, assisting with check-ins and check-outs, making local recommendations for dining and entertainment, coordinating transportation services, handling special requests, and ensuring guest satisfaction throughout their stay. The ideal candidate will have a friendly and professional demeanor, excellent communication and interpersonal skills, and the ability to multitask in a fast-paced environment. Prior experience in the hospitality industry is preferred. If you are a detail-oriented individual with a passion for exceeding customer expectations, we invite you to join our team as a Concierge.

Responsibilities

• Greet guests in a professional and friendly manner upon arrival.
• Provide information to guests about local attractions, dining options, and transportation services.
• Assist guests with booking reservations for dining, entertainment, or other services.
• Handle guest inquiries, requests, and complaints in a prompt and courteous manner.
• Maintain a clean and organized lobby area, ensuring a welcoming environment for guests.
• Coordinate with other hotel staff to ensure seamless guest experiences.
• Keep updated records of guest preferences and special requests to personalize their stay.
• Monitor and maintain security by following hotel procedures and protocols.
• Assist with check-in and check-out procedures, including luggage handling and valet services.
• Stay informed about events in the local area to provide recommendations to guests.

• High school diploma or equivalent required
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Proficient in using computer systems and software
• Knowledge of local area attractions and services

• High school diploma or equivalent required
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Proficient in using computer systems and software
• Knowledge of local area attractions and services