Concierge Team Leader

As a Concierge Team Leader, you will be responsible for managing and leading a team of concierge staff in providing exceptional customer service to guests. You will need to possess excellent communication and organizational skills, as well as a customer-centric approach. A successful candidate should be able to handle and resolve guest complaints and requests efficiently and effectively. Additionally, you will be required to maintain a high standard of professionalism and ensure the smooth operations of the concierge department.

Responsibilities

• Supervise and coordinate the daily activities of the concierge team.
• Ensure the prompt and efficient handling of guest requests and inquiries.
• Train and mentor concierge staff to deliver exemplary customer service.
• Monitor the performance of team members and provide feedback and coaching.
• Collaborate with other departments to enhance guest satisfaction and experience.
• Maintain accurate records of guest interactions and transactions.
• Resolve guest complaints or escalate issues, as necessary.
• Assist with scheduling and organizing staff to meet operational needs.
• Conduct regular performance appraisals for team members.
• Stay updated with knowledge of local attractions, events, and services.

• High school diploma or equivalent.
• Proven experience in a supervisory or leadership role.
• Strong interpersonal and communication skills.
• Ability to handle complaints and difficult situations calmly and professionally.
• Excellent organizational and time management abilities.

• High school diploma or equivalent.
• Proven experience in a supervisory or leadership role.
• Strong interpersonal and communication skills.
• Ability to handle complaints and difficult situations calmly and professionally.
• Excellent organizational and time management abilities.