Collection Officer

We are seeking a highly motivated and detail-oriented individual to join our dynamic team as a Collection Officer. The successful candidate will be responsible for managing the collection of delinquent accounts, maintaining accurate records, and developing strategies to improve overall collection processes.

Key Responsibilities:

- Contacting and negotiating with clients to collect outstanding payments through various communication channels, including phone calls, emails, and letters.

- Conducting thorough research and analysis to determine appropriate collection methods for each account.

- Collaborating with team members to develop effective collection strategies and streamline processes.

- Maintaining accurate and up-to-date records of communication and payment history for each account.

- Regularly reporting on collection progress and providing recommendations for improvement to management.

- Providing exceptional customer service and answering inquiries from clients regarding their accounts.

- Working closely with internal departments, such as accounting and sales, to resolve payment discrepancies and prioritize high-risk accounts.

Qualifications:

- High school diploma or equivalent; post-secondary education in business or related field preferred.

- Minimum of 2 years of experience in a collection or customer service role.

- Strong communication skills, both written and verbal.

- Excellent time-management and organizational skills.

- Ability to remain calm and professional when dealing with difficult or sensitive situations.

- Proficiency in computer systems and programs, such as Microsoft Office and collection software.

- Knowledge of relevant laws and regulations related to debt collection is an asset.