Client Relations Officer

The Client Relations Officer is responsible for managing and enhancing the client experience by maintaining effective communication, resolving issues, and supporting ongoing business relationships. This role serves as a primary point of contact for clients, ensuring their needs are met in a timely and professional manner. Operating in a dynamic and customer-focused environment, the officer will work closely with internal teams to ensure service excellence in line with UAE business standards and practices.

Responsibilities:

• Building and maintaining strong relationships with clients through regular communication and support.

• Handling client inquiries, complaints, and requests, ensuring prompt and effective resolution.

• Coordinating with internal departments to fulfill client needs and deliver seamless service.

• Preparing and sharing reports, proposals, and updates with clients as required.

• Monitoring client satisfaction and gathering feedback to improve services and offerings.

• Supporting client onboarding processes, including documentation, setup, and orientation.

• Maintaining accurate records of client interactions and updates in CRM systems.

• Representing the company in client meetings, exhibitions, or business forums when needed.

• Ensuring all client communications adhere to UAE business ethics, privacy regulations, and corporate standards.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

• 3–5 years of experience in client servicing, account management, or customer relations in the UAE.

• Strong interpersonal and communication skills with a client-centric approach.

• Ability to manage multiple client accounts and prioritize tasks under pressure.

• Proficiency in CRM platforms and Microsoft Office Suite.

• Familiarity with UAE commercial practices, customer service expectations, and data protection regulations.

• Excellent problem-solving abilities and attention to detail.

• Professional demeanor and ability to represent the company confidently.