Client Relation Executives - IT

We are seeking a Client Relations Executive - IT to manage and strengthen relationships with our clients, ensuring exceptional service delivery and satisfaction. The ideal candidate will have a solid understanding of IT products, services, and solutions, with a strong ability to communicate effectively with clients, address concerns, and drive customer success.

Key Responsibilities

• Build and maintain strong relationships with existing and potential clients.
• Understand clients' IT needs and provide tailored solutions to enhance their business operations.
• Act as the primary point of contact for client inquiries, escalations, and issue resolution.
• Collaborate with internal teams, including sales, technical support, and development, to ensure seamless service delivery.
• Conduct regular client meetings, presentations, and follow-ups to assess satisfaction and identify growth opportunities.
• Develop strategies to improve customer engagement and retention.
• Maintain accurate records of client interactions, feedback, and requirements.
• Keep up to date with industry trends and emerging technologies to offer the best solutions to clients.

Qualifications & Skills

• Bachelor’s degree in IT, Business Administration, or a related field.
• 2+ years of experience in client relations, account management, or customer service within the IT industry.
• Strong understanding of IT products, software, and services.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM tools and Microsoft Office Suite.
• Strong analytical and organizational skills.
• Ability to handle multiple clients and projects simultaneously.