Cargo Operations Agent

Cargo Operations Agents work in the transportation and logistics industry to facilitate the smooth operation of cargo transportation. They handle various tasks related to cargo management, such as receiving, shipping, tracking, and documentation.

Responsibilities

• Processing and coordinating cargo shipments, including receiving, inspecting, and documenting inbound and outbound goods.
• Ensuring compliance with customs regulations and completing necessary documentation for international shipments.
• Managing cargo inventory, including storage, labeling, and organizing shipments.
• Tracking and tracing cargo using appropriate software or systems.
• Coordinating with logistics providers, carriers, and customs officials to ensure timely and accurate delivery.
• Resolving any issues or disputes related to cargo shipments.
• Communicating with customers to provide shipment updates and address inquiries or complaints.
• Managing cargo claims and filing necessary documentation to initiate the claims process.

• High school diploma or equivalent.
• Knowledge of cargo handling procedures, transportation regulations, and customs processes.
• Good organizational and problem-solving skills.
• Proficiency in computer systems and logistics software.
• Excellent communication and customer service skills.