Car Care Operation Manager

Ensuring the successful and effective management of the operations of D Luxe Car Care, along with managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained.

• Design, manage and improve strategic and operational objectives;

• Ensure all operations within Car Care are carried on in an appropriate, cost-effective way in line with the vision and mission of the D Luxe brand;

• Effective management of stakeholder communication and needs;

• Improve operational management systems, processes and implement best practices in the industry;

• Improve profitability of the operations through strategies covering pricing strategies, cost efficiencies, enhanced customer experience and improved footfall;

• Timely identification, assessment and evaluation of risks to the Car Care operations and proposing recommendations for risk treatment;

• Oversee purchasing, inventory management and warehouse efficiency;

• Support the organization’s processes remain legally compliant;

• Manage budgets and forecasts for Car Care operations;

• Implement controls to monitor the quality assurance objectives;

• Implement and monitor service KPIs;

• Implement innovative ways to enhance quality of customer service and satisfaction;

• Identify and propose training needs of staff;

• Troubleshoot and resolve customer concerns;

• Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures; and

• Support the group Finance & HR function with documentation requirements and reporting requirements.