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Job Description

Are you looking for an exciting opportunity in customer service? We are currently seeking a dedicated Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers with inquiries about our products and services. Your primary responsibilities will include answering incoming calls, addressing customer concerns, providing information, and resolving any issues in a professional and efficient manner. The ideal candidate must have excellent communication skills, be customer-oriented, and have the ability to work in a fast-paced environment. If you are passionate about helping others and have a positive attitude, then this role is perfect for you. Apply now to join our dynamic team as a Call Center Agent and make a difference in our customers' experience.


Responsibilities

  • Handle inbound and outbound customer calls in a timely and professional manner.
  • Provide information and assistance to customers regarding products or services.
  • Resolve customer complaints and escalate issues as needed to the appropriate department.
  • Follow scripts and procedures to ensure consistency and quality of customer interactions.
  • Enter customer information into the system accurately and efficiently.
  • Meet or exceed key performance indicators such as call quality and average handling time.
  • Up-sell or cross-sell products or services to increase revenue opportunities.
  • Stay updated on product knowledge and continuously develop skills to enhance customer service.
  • Collaborate with team members and supervisors to achieve organizational goals.
  • Adhere to company policies and procedures at all times.
  • High school diploma or equivalent
  • Strong communication skills
  • Good listening skills
  • Ability to multitask effectively
  • Customer service experience is a plus

  • High school diploma or equivalent
  • Strong communication skills
  • Good listening skills
  • Ability to multitask effectively
  • Customer service experience is a plus

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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