Assistant Store Manager

As an Assistant Store Manager, you will play a key role in supporting the overall operations and success of the retail store. Your responsibilities will include assisting the Store Manager in daily tasks such as managing staff, overseeing customer service, monitoring inventory levels, and ensuring the store meets sales goals. You will be responsible for implementing and maintaining store policies and procedures, as well as training and develop employees. Additionally, you will help to create a positive and productive work environment, while also handling any customer complaints or issues. The ideal candidate will have excellent communication skills, strong leadership abilities, and a passion for delivering exceptional customer service. A background in retail management or related field is preferred.

Responsibilities

• Assist the Store Manager in overseeing daily operations and ensuring efficient functioning of the store.
• Provide exceptional customer service and resolve customer inquiries and complaints.
• Monitor and maintain inventory levels, including ordering and restocking of merchandise.
• Train, supervise, and motivate store staff to achieve sales targets and deliver high standards of service.
• Implement store policies and procedures to uphold a clean, organized, and safe environment.
• Conduct regular audits to track store performance and identify areas for improvement.
• Collaborate with the Store Manager to develop sales strategies and promotional activities.
• Assist in managing store budget and expenses to optimize profitability.
• Support in recruiting, hiring, and onboarding new employees as needed.
• Stay informed about market trends and competitors to make informed decisions for the store.

• High school diploma or equivalent required; Associate's or Bachelor's degree in Retail Management or related field preferred.
• Proven experience in a retail environment, with at least 2 years of experience in a supervisory or management role.
• Strong leadership and communication skills, with the ability to effectively delegate tasks and motivate team members.
• Knowledge of inventory management, sales techniques, and customer service principles.
• Proficiency in Microsoft Office suite and point of sale (POS) systems.