Assistant Front Office Manager

We are seeking a highly motivated and skilled Assistant Front Office Manager to join our team. The Assistant Front Office Manager will play a crucial role in ensuring our guests have an exceptional stay and experience at our property.

Responsibilities:

- Assist in managing the daily operations of the front desk, including check-ins, check-outs, guest requests, and ensuring proper billing procedures

- Provide exceptional guest service by anticipating and addressing guests' needs and concerns

- Train and supervise front office staff to ensure efficient and effective operation

- Maintain accurate records of guest information and transactions

- Assist in developing and implementing front office policies and procedures

- Collaborate with other hotel departments to ensure a seamless guest experience

- Handle and resolve guest complaints and issues in a timely and professional manner

- Assist in managing inventory and ordering of supplies as needed

- Ensure compliance with all hotel safety and security policies and procedures

Qualifications:

- Minimum of 2 years experience in a front office or guest service role

- Bachelor's degree in Hospitality Management or related field preferred

- Proven leadership and supervisory experience

- Strong communication and interpersonal skills

- Excellent problem-solving and decision-making abilities

- Proficiency in hotel management software and Microsoft Office Suite

- Ability to work flexible hours, including nights, weekends, and holidays

- Knowledge of local area attractions, events, and restaurants