Application Support Specialist

The Application Support Specialist is responsible for ensuring the smooth operation and maintenance of business-critical applications by troubleshooting issues, providing technical assistance, and optimizing system performance. This role involves working closely with end-users, IT teams, and software vendors to resolve technical problems, perform updates, and enhance application functionality. The ideal candidate should have strong problem-solving skills, technical expertise, and the ability to support a wide range of applications in a fast-paced environment.

Responsibilities:

• provide technical support and troubleshooting for enterprise applications to ensure seamless operation

• investigate and resolve application-related issues reported by users in a timely manner

• collaborate with software developers, IT teams, and vendors to diagnose and fix system errors

• perform system updates, patches, and configuration changes to enhance application performance

• document technical issues, resolutions, and best practices to improve knowledge sharing and future troubleshooting

• assist with software deployments, installations, and upgrades while minimizing disruptions to business operations

• monitor application performance and proactively identify potential problems before they impact users

• provide training and guidance to end-users on system functionalities and best practices

• ensure applications meet security and compliance requirements by working with IT security teams

• support data integration and report generation for business users as needed

Requirements:

• bachelor’s degree in computer science, information technology, or a related field

• minimum of 3-5 years of experience in application support or a similar technical role

• strong troubleshooting and analytical skills to resolve technical issues efficiently

• knowledge of SQL databases, scripting, and system configurations

• familiarity with IT service management (ITSM) frameworks such as ITIL

• experience working with cloud-based applications, ERP systems, or enterprise software solutions

• excellent communication and customer service skills to assist end-users effectively

• ability to work in a fast-paced environment and manage multiple priorities

• experience with ticketing systems and service desk operations is a plus

• fluency in English