Account Manager

The Account Manager is responsible for building and maintaining relationships with clients to achieve sales objectives and ensure customer satisfaction. They serve as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for upselling or cross-selling. The Account Manager collaborates with internal teams, such as sales and marketing, to develop strategies and deliver solutions that meet clients' expectations. They must have excellent communication skills, a customer-centric approach, and the ability to meet sales targets.

Responsibilities

• Develop and nurture long-term relationships with assigned clients.
• Understand clients' business objectives and provide solutions that align with their needs.
• Act as the main point of contact for clients, addressing inquiries and resolving issues.
• Collaborate with internal teams to ensure timely and successful delivery of services.
• Identify opportunities for upselling or cross-selling products and services.
• Prepare and deliver sales presentations, proposals, and contracts.
• Monitor and analyze clients' usage of products or services to identify areas for improvement.
• Ensure customer satisfaction through regular follow-ups and relationship-building activities.