Front Office Assistant

The Front Office Assistant  is responsible for providing excellent customer service and administrative support at the front desk of a hotel, office, or other organizations. They greet visitors, answer phone calls, handle inquiries, and coordinate appointments and reservations. The front office executive also assists in managing mail, maintaining records, and ensuring a professional and welcoming environment for guests and clients.

Responsibilities

• Greet and welcome visitors and guests in a professional manner.
• Answer phone calls, screen and direct them to the appropriate person or department.
• Handle inquiries and provide accurate information to visitors.
• Manage appointments, reservations, and conference bookings.
• Assist in managing incoming and outgoing mail and deliveries.
• Maintain records, files, and databases.
• Ensure the front desk area is clean and presentable.
• Collaborate with other departments to provide seamless customer service.

• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Good organizational and administrative abilities.
• Fluency in English and Arabic is required.

• UAE National with a high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Good organizational and administrative abilities.
• Fluency in English and Arabic is required.