Front Desk Agent

We are looking for a friendly and professional Front Desk Agent to provide outstanding service to guests and manage reception operations efficiently at our UAE-based hospitality facility.

Responsibilities

• Greet and welcome guests promptly and courteously.

• Handle check-in and check-out procedures efficiently.

• Manage room reservations, bookings, and cancellations.

• Respond to guest inquiries, concerns, and special requests.

• Coordinate with housekeeping and maintenance teams.

• Maintain accurate guest records and billing information.

• Promote hotel services and amenities to guests.

• Process payments and maintain a balanced cash drawer.

• Ensure the front desk area is neat, presentable, and stocked.

• Adhere to hotel policies, procedures, and safety standards.

Requirements

• High school diploma or equivalent; hospitality training preferred.

• Minimum 1–2 years of experience in a front office or customer service role.

• Proficiency in property management systems .

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Professional appearance and attitude.

• Ability to work flexible shifts, including weekends and holidays.

• Prior UAE hospitality experience is an advantage.