Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests visiting a hotel, office building, or any other establishment. Your responsibilities will include greeting visitors, answering phone calls, making reservations, directing guests to appropriate personnel or areas, and providing information about the organization. A friendly and professional demeanor is essential in this role, as you will be representing the company to all who enter the premises. Additionally, you will be responsible for handling check-ins and check-outs, processing payments, and resolving any guest inquiries or issues in a timely manner. Strong communication skills, attention to detail, and the ability to multitask effectively are key attributes for success in this position. Join our team as a Front Desk Agent and be the face of exceptional customer service.

Responsibilities

• Greet guests and provide a friendly and welcoming atmosphere at the front desk.
• Check-in guests, process payments, and issue room keys.
• Answer phone calls, take messages, and direct calls to the appropriate department.
• Assist guests with inquiries, including providing information about hotel services, facilities, and local attractions.
• Handle guest requests and complaints in a professional and efficient manner.
• Keep the front desk area clean and organized.
• Maintain accurate records of room availability and guest accounts.
• Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
• Utilize computer systems to update guest information, check availability, and process reservations.
• Follow hotel policies and procedures to ensure the safety and security of guests and the property.

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Proficiency in Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Proficiency in Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.