Retail Sales Representative

As a Retail Sales Representative, your primary responsibility will be to assist customers in making purchases and provide excellent service to enhance their overall shopping experience. You will work in a retail setting, such as a store or showroom, and interact directly with customers to understand their needs, offer product recommendations, and facilitate sales. Your goal is to meet sales targets, build customer loyalty, and promote the company's products or services.

Responsibilities:

• Greet customers and offer assistance as they enter the store or showroom.
• Listen to customers' inquiries and provide relevant product information, pricing, and availability.
• Offer personalized product recommendations based on customers' preferences and needs.
• Proactively approach customers and engage them in conversations to promote products or special offers.
• Showcase product features and benefits to encourage purchasing decisions.
• Cross-sell and upsell products to maximize sales opportunities.
• Develop a thorough understanding of the products or services offered by the company.
• Stay updated with new product launches, features, and promotions to provide accurate information to customers.
• Process sales transactions efficiently and accurately using the store's Point of Sale (POS) system.
• Handle cash, credit card, and other payment methods following established procedures.
• Monitor product stock levels and inform the store manager when inventory needs to be replenished.
• Assist with inventory counts and stock-taking activities.
• Address customer inquiries, concerns, and complaints in a courteous and professional manner.
• Resolve customer issues promptly or escalate them to the appropriate supervisor or manager.
• Ensure that products are displayed attractively and in an organized manner to enhance the store's visual appeal.
• Assist with merchandising tasks and maintain product displays.
• Work towards achieving individual and team sales targets set by the store or company.
• Collaborate with colleagues to meet overall sales goals.
• Follow up with customers after their purchase to ensure their satisfaction and encourage repeat business.
• Collect customer feedback to improve service and identify areas for enhancement.

• High school diploma or equivalent education is required. A degree in business, marketing, or a related field is advantageous.
• Proven experience in retail sales, customer service, or a similar role is preferred.
• Excellent communication and interpersonal skills to interact effectively with customers and colleagues.
• Strong product knowledge and the ability to convey product information convincingly.
• Sales-driven with the ability to meet and exceed sales targets.
• Proficiency in using POS systems and handling cash transactions.
• Familiarity with the UAE market and consumer preferences is beneficial.
• Fluent in English and Arabic (spoken and written) to cater to the diverse customer base in the UAE.
• Flexibility to work in shifts, including weekends and holidays, as per the retail store's operating hours.