Guest Service Representative

We are looking for a Guest Service Representative to deliver outstanding customer service and ensure a pleasant experience for guests from check-in to check-out. The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to handle guest inquiries professionally and efficiently.

Key Responsibilities:

• Greet guests with a friendly and professional attitude upon arrival.
• Assist with check-ins and check-outs, ensuring a seamless process.
• Handle guest inquiries, complaints, and requests promptly and efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Process reservations, modifications, and cancellations as needed.
• Maintain guest records and payment transactions accurately in the system.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Uphold hotel policies and ensure compliance with safety and security protocols.
• Handle billing, cash transactions, and credit card payments securely.
• Promote hotel services and upsell room upgrades or special packages when applicable.

Requirements:

• High school diploma or equivalent (Bachelor’s degree in Hospitality Management is a plus).
• 1-2 years of experience in a customer-facing role, preferably in the hospitality industry.
• Excellent verbal and written communication skills.
• Proficiency in hotel management software (PMS), Microsoft Office, and POS systems.
• Strong problem-solving skills and ability to handle difficult situations with patience and professionalism.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Multilingual skills are a plus.
• A friendly, positive, and customer-focused attitude.