Front Office Executive

As a Front Office Executive, you will be the face of our company, responsible for providing exceptional customer service and representing our brand to visitors, clients, and employees. You will be the first point of contact for all guests and will be responsible for managing the front desk operations. This role requires a high level of professionalism, excellent communication and organizational skills, and the ability to handle a variety of tasks and responsibilities.

Key Responsibilities:

- Greet and welcome all guests and visitors with a warm and professional demeanor

- Answer all incoming calls, redirect them or take messages as needed

- Manage the reception area, ensuring it is clean, tidy, and presentable at all times

- Offer refreshments to visitors and assist with any inquiries or requests

- Maintain and update the company directory, as well as the conference room calendar

- Receive and sort daily mail and deliveries, and distribute them accordingly

- Handle reservations and bookings for conference rooms, company events, and travel arrangements

- Collaborate with other departments to ensure smooth communication and coordination

- Manage office supplies and place orders when necessary

- Assist with administrative tasks, such as filing, data entry, and organizing documents

- Handle any guest complaints or issues with professionalism and urgency

- Keep updated records of office expenses and costs

- Adhere to company policies and procedures for confidentiality and security

- Help plan and organize company events, such as team building activities or holiday parties

- Perform other duties as assigned by the supervisor or senior management

Qualifications and Skills:

- High School Diploma or equivalent; Bachelor's degree preferred

- 1-2 years of experience in a customer service, hospitality, or administrative role

- Excellent written and verbal communication skills

- Proficient in Microsoft Office and other relevant software

- Strong organizational and multitasking skills

- Exceptional customer service skills and a professional attitude

- Ability to handle a fast-paced and dynamic work environment

- Familiarity with office equipment, such as printers, scanners, and phone systems

- Detail-oriented and able to prioritize tasks effectively