Front Desk Manager - Arabic Speaker

We are looking for a professional and customer-focused Front Desk Manager who is fluent in Arabic to oversee front office operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of hospitality standards.

Responsibilities:

• supervise front desk staff, ensuring smooth and efficient check-in and check-out processes
• manage guest relations, addressing inquiries, complaints, and special requests professionally
• train, motivate, and evaluate front desk team members to maintain high service standards
• monitor room availability, rates, and reservations to maximize occupancy and revenue
• ensure compliance with hotel policies and procedures, maintaining a welcoming and organized reception area
• collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences
• handle billing, payments, and cash transactions accurately
• implement and uphold customer service protocols to enhance guest satisfaction
• generate reports on front office performance, guest feedback, and operational challenges
• stay updated with industry trends and technology to optimize front desk efficiency

Requirements:

• bachelor's degree in hospitality management, business administration, or a related field
• proven experience as a front desk manager or in a similar hospitality role
• fluency in Arabic and English, both written and spoken
• strong leadership, problem-solving, and organizational skills
• proficiency in hotel management software and MS Office applications
• excellent interpersonal and customer service skills
• ability to handle high-pressure situations with professionalism and efficiency