Debt Collector

We are seeking a detail-oriented and persistent Debt Collector to join our finance and collections team. The successful candidate will be responsible for managing and recovering outstanding debts owed to the company while maintaining a professional and respectful approach. The role requires strong communication skills, the ability to negotiate effectively, and a solid understanding of debt collection laws and procedures. This position plays a key role in maintaining the company’s cash flow and financial health.

Responsibilities:

• Initiate contact with clients through phone calls, emails, and letters to follow up on outstanding payments.

• Maintain detailed and up-to-date records of all collection activities and client interactions.

• Investigate and resolve discrepancies related to billing or payment issues in a timely manner.

• Negotiate payment plans and settlements that align with company policies while remaining sensitive to the client’s financial situation.

• Coordinate with internal departments, including finance and legal, to escalate and resolve long-standing or complex cases.

• Monitor and track overdue accounts to ensure timely follow-up and collection actions.

• Prepare regular reports summarizing collection activity and outstanding balances.

• Adhere to all relevant laws and regulations regarding debt collection practices.

Requirements:

• Proven experience in a debt collection, credit control, or accounts receivable role.

• Strong communication and negotiation skills with a customer-focused mindset.

• High level of professionalism, patience, and resilience in handling difficult conversations.

• Ability to manage multiple accounts and prioritize tasks effectively under pressure.

• Familiarity with debt collection software and basic accounting principles.

• Knowledge of local debt collection laws and ethical practices.

• High school diploma or equivalent; a degree in finance or a related field is an advantage.