Customer Service Representative

As a Customer Service Representative, you will be responsible for providing excellent customer service to resolve inquiries, answer questions, and assist with product or service issues. You will communicate with customers through various channels, including phone, email, and chat. Your main goal will be to ensure customer satisfaction and maintain a positive company image.

Responsibilities

• Answer customer inquiries regarding products, services, and orders.
• Resolve complaints and provide appropriate solutions.
• Ensure timely and accurate responses to customer queries.
• Document customer interactions and maintain accurate records.
• Process orders, returns, and exchanges.
• Collaborate with other departments to resolve complex customer issues.
• Stay updated with products, policies, and promotions.
• Identify opportunities for improving customer satisfaction and processes.

• High school diploma or equivalent.
• Proven experience in a customer service role.
• Strong communication and problem-solving skills.
• Excellent patience and empathy when dealing with customers.
• Proficiency in using customer service software and tools.