Customer Care Specialist

We are seeking a dedicated and customer-focused Customer Care Specialist to provide exceptional support and assistance to our clients. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain detailed records of customer interactions and feedback.
• Assist in processing orders, returns, and refunds.
• Collaborate with other departments to ensure customer satisfaction.
• Identify opportunities to enhance customer experience and suggest improvements.

Requirements:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven experience in customer service or a similar role.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong attention to detail and a customer-centric approach.
• Ability to work flexible shifts, including weekends if required.