Complaints Management Specialist

Job Description

The Complaints Management Specialist is responsible for handling customer complaints in a professional and timely manner. This individual will investigate complaints, gather relevant information, and work with various departments to resolve issues and prevent future complaints. The Complaints Management Specialist will also maintain detailed records of complaints and their resolutions.

Responsibilities

• Investigate customer complaints thoroughly
• Collaborate with different departments to resolve issues
• Maintain detailed records of complaints and resolutions
• Identify trends and patterns in customer complaints
• Implement strategies to prevent future complaints

Candidate Requirements

• Bachelor's degree in Business or related field
• 2+ years of experience in customer service or complaints management
• Strong communication and problem-solving skills
• Excellent attention to detail
• Ability to work well under pressure