Collections and Recovery Manager

As a Collections and Recovery Manager, you will be responsible for overseeing and managing the collections and recovery process for our organization. Your primary duties will include developing and implementing strategies to effectively collect on past-due accounts, minimizing losses, and maximizing recoveries. You will lead a team of collection agents, providing guidance, training, and support to ensure optimal performance. Additionally, you will analyze collection data, identify trends, and recommend process improvements to enhance overall efficiency. The ideal candidate will have a strong background in collections, a proven track record of successfully managing delinquent accounts, excellent communication skills, and the ability to thrive in a fast-paced environment. Join our team and play a key role in ensuring the financial health and stability of our organization.

Responsibilities

• Develop and implement strategies for the efficient collection of outstanding debts and managing recovery processes.
• Analyze delinquent accounts, identify potential risks, and recommend appropriate action for recovery.
• Monitor and evaluate the performance of the collections team, ensuring targets are met and quality standards are maintained.
• Negotiate payment plans and settlements with customers to resolve outstanding debts.
• Liaise with legal teams and external agencies to escalate accounts for legal action or debt recovery as necessary.
• Review and improve collection policies and procedures to enhance efficiency and effectiveness.
• Utilize data and analytics to assess the effectiveness of collection strategies and drive continuous improvement.
• Provide training and development opportunities for staff to enhance their skills and productivity in the collections and recovery process.
• Prepare and present regular reports on collection performance, trends, and outcomes to senior management.
• Ensure compliance with relevant laws, regulations, and company policies in the collections and recovery process.